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Complaints

Please submit your complaint using this form. You can only complain to us about devices that you have purchased directly from us. If you purchased the device from a retailer, please submit your complaint there.

First Name
Last Name
Company
Email
Phone number for queries
Device serial number Find serial number
Item number of the device Find item number
Reason for your inquiry
Please describe your problem
* Required fields

Here's What Happens Next

Together, we'll solve your problem quickly and reliably. Please keep your device for now. Here's what happens next:

  1. Prompt review of your request
    Our team examines your inquiry and contacts you with the next steps.
  2. Decision on return
    If your RevPi needs to be returned, you'll receive specific instructions from us.
  3. Simple return process
    You send the device back to us according to the guidelines.
  4. Reliable replacement
    For a confirmed defect, you'll promptly receive a new device as a replacement.