Broken device on delivery, how to handle reimbursment/redelivery?

[vittoriom94]

Hello, I've bought a RevPi Connect 4 From the official website. Unfortunately the device was delivered broken, with loose pieces inside (see attached video).

I've already opened two tickets since last week and I haven't received any information at all on how to get a substitution or a reimbursement.

Considering that the issue is blocking my work on job related projects, the cost of the product and the total absence of communication, I'm wondering if I sent the requests in the wrong place:

1. I opened a ticket from the kunbus website, from here: https://kunbus-gmbh.atlassian.net/servi ... /create/47
2. I sent an email to support@kunbus.com

Video Clip (2024-05-16_12-36-14-211) (1).mp4.zip

(3.79 MiB) Downloaded 60 times

[dirk]

Hi vittoriom94, thanks for your message Sandra from the sales department is here. Sorry for the long wait, that shouldn't have happened.