Broken device on delivery, how to handle reimbursment/redelivery?

Topics about the Hardware of Revolution Pi
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vittoriom94
Posts: 1
Joined: 22 May 2024, 13:06

Broken device on delivery, how to handle reimbursment/redelivery?

Post by vittoriom94 »

Hello, I've bought a RevPi Connect 4 From the official website. Unfortunately the device was delivered broken, with loose pieces inside (see attached video).

I've already opened two tickets since last week and I haven't received any information at all on how to get a substitution or a reimbursement.

Considering that the issue is blocking my work on job related projects, the cost of the product and the total absence of communication, I'm wondering if I sent the requests in the wrong place:

1. I opened a ticket from the kunbus website, from here: https://kunbus-gmbh.atlassian.net/servi ... /create/47
2. I sent an email to support@kunbus.com
Video Clip (2024-05-16_12-36-14-211) (1).mp4.zip
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dirk
KUNBUS
Posts: 2001
Joined: 15 Dec 2016, 13:19

Re: Broken device on delivery, how to handle reimbursment/redelivery?

Post by dirk »

Hi vittoriom94, thanks for your message Sandra from the sales department is here. Sorry for the long wait, that shouldn't have happened.
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